Return Policy
Your complete satisfaction is our #1 priority. We understand that purchasing on-line is sometimes difficult without being able to touch and feel the product. Because of this, we offer several return options to insure your shopping experience with us is a pleasant one.
To request a RMA (return authorization number):
- Click here to request a RMA. After you request a RMA, we will send you return instructions by e-mail.
We offer the following return options:
- Returns will not be accepted without a RMA (return authorization number).
- Returns due to our error or on products that are defective from the manufacturer will gladly be returned or exchanged without a restocking fee.
- Items may be returned for exchange or store credit equal to 100% of the purchase price (less shipping). The item must be in new, resaleable, unused condition and in its original packaging.
- Items may also be returned for a refund (less shipping) within 30 days from when you received your shipment. A 15% restocking fee may apply to certain items.
- A 15% restocking fee will apply to all returns that are in un-saleable condition, or do not include the original packaging (boxes, labels, tags, etc.).
- Riding gear (helmets, boots, pads, etc.), apparel, and clothing may only be returned for exchange, or store credit.
- Products being returned must be shipped freight pre-paid; no COD's. (If the return is due to our error or product defect, we will provide you with a prepaid shipping label.)
- Shipments refused by the customer are subject to a 15% restocking fee. Original shipping and handling fees are non-refundable.
- If your order originally qualified for and was shipped free, shipping charges will be deducted from the refund amount if the return causes your order total to drop below the required minimum for free shipping.
- Refunds must be issued to the original payment method used. If the original payment method is not available, a store credit will be issued.
We do not accept returns on:
- Any item that is returned more than 30 days after delivery.
- Any item that is not in its original condition, is damaged, used, or is missing parts.
- Special order, closeout, or discontinued products.
- Electrical products.
- Any CD, DVD, VHS tape, software, or video game that has been opened (taken out of its plastic wrap).
- Products that were originally delivered via e-mail or download.
International returns:
- In addition to the policies above, international product returns MUST include the following statement clearly written on the return parcel: CONTENTS - RETURN GOODS OF U.S. ORIGIN
Guarantees and Warranties:
- ThumperTalk will stand behind all products we sell with regards to manufacturing defects in workmanship and material. Most products are limited to the manufacturer’s warranty. However, we will do everything in our power to take care of the problem.
To request a RMA (return authorization number):
NOTE: After you request a RMA, we will send you return instructions by e-mail.
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